Web & Software

Laravel Client Portal & Admin Dashboard | B2B Supplier

Support email volume down 40% after launch

The Challenge

A B2B supplier's buyers emailed the sales team for order status, invoices and pricing sheets. The team spent most of its day answering repeat questions, and requests were regularly lost in inboxes.

The Solution

We designed and built a Laravel client portal with a role-based admin dashboard, giving buyers self-service access to orders, documents and pricing instead of emailing the sales team.

Deliverables

  • Laravel application with role-based authentication for buyers and staff
  • Order history, document downloads and reorder flow
  • Admin dashboard with KPI widgets and exportable reports
  • Tiered customer pricing rules managed from the admin panel
  • Server-side validation, CSRF protection and audit logging

Process

  1. 01Designed a buyer portal around the most common email requests
  2. 02Built role-based authentication for buyers, sales staff and admins
  3. 03Added order history, document downloads and one-click reorder
  4. 04Created an admin dashboard with KPI widgets and exportable reports
  5. 05Hardened the app with server-side validation, CSRF protection and audit logging

Tools & Stack

Laravel MySQL Blade Tailwind CSS Chart.js

Final Result

-40%

Support Emails

1,800+

Buyer Logins / Month

3 weeks

Build Time

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